Return & Refund Policy

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1. Your Right to Return

You have 14 days from the date of delivery to return Renix Advanced Reserve for a refund. This is a voluntary commitment by Vitacore Reserves Ltd in line with good consumer practice and the principles of the Consumer Guarantees Act 1993 and Fair Trading Act 1986 (New Zealand).

2. Conditions for Return

The product must be unopened and in its original, undamaged condition. For hygiene and food safety reasons, opened or partially used packaging cannot be accepted for return. This is a lawful exception in line with NZ food supplement regulations.

3. How to Return

To initiate a return: (1) Email us at info@jointsjointsao.shop within 14 days of delivery, with your name, phone number and reason for return. (2) We will send you return instructions. (3) Post the product to us in its original packaging. Return postage is at your cost unless the product is faulty or was delivered in error.

4. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 days. As payment was made on delivery (cash or card to the courier), refunds are issued by bank transfer to the account you nominate.

5. Faulty or Incorrect Products

If you receive a faulty or incorrect product, contact us immediately. We will arrange collection and a full refund or replacement at no cost to you, in accordance with the Consumer Guarantees Act 1993.

6. Cancellation Before Dispatch

You may cancel your order at any time before dispatch - free of charge. Inform us during the confirmation call or contact us by phone or email. No payment will be collected.

7. Declining at the Door

Because payment is on delivery (cash on delivery), you may also decline to accept the parcel from the courier. In that case, the parcel is returned to us and no charge is applied.

8. Contact

Vitacore Reserves Ltd · 47 Customs Street East, Auckland 1010, New Zealand · info@jointsjointsao.shop · +64 9 887 4321